(a) Findings.-- The Legislature finds that:

(1) Widespread notice to the public of known or anticipated disruptions to traffic patterns would allow motorists to plan for conditions on the roads that may cause safety hazards or delays in travel;

(2) An improved procedure for collecting and promptly responding to communications from the public would allow the West Virginia Division of Highways to address concerns more efficiently and promote greater public confidence in the agency; and

(3) Modern technology makes it possible for the West Virginia Division of Highways to announce traffic disruptions in advance and respond to communications from the public in a timely manner.

(b) Comprehensive Public Involvement Plan (PLAN).--

(1) On or before October 1, 2017, the commissioner shall develop a communications plan that will utilize social media outlets in addition to traditional outlets to communicate to the public any projects for the coming year and any public comment opportunities, including development of new projects and transportation improvement programs; receive feedback from the public; and report public feedback to the appropriate district supervisor. The program shall be referred to as the “Comprehensive Public Involvement Plan.”

(2) The Comprehensive Public Involvement Plan shall meet the following criteria:

(A) The plan must announce, through social media outlets in addition to traditional outlets, of any known or anticipated disruption to regular traffic patterns as soon as possible after the disruption is known or anticipated by the division;

(B) The plan must enable members of the public to communicate information and concerns to the division;

(C) The plan must include a procedure for the division to acknowledge, in a timely manner and within two weeks whenever possible, the receipt of each communication from a member of the public and to inform the member of the public of the division’s plans to address the information or concern; and

(D) The plan must include a mechanism for collecting customer feedback from the public and tracking the division’s performance in providing responses to the public.

(1) Effective July 1, 2017, the commissioner shall designate an individual in each maintenance district to serve as the district’s communications specialist. If necessary, the commissioner shall provide the requisite training needed for the designee to obtain the needed skillset.

(2) A district communications specialist will have, at a minimum, the following duties:

(A) To facilitate the operation of the Comprehensive Public Improvement Plan at the district and county level;

(B) To ensure that the Comprehensive Public Improvement Plan adequately serves the local population in the specialist’s district;

(C) To review and respond to all communications from the public regarding roads located within the specialist’s district; and

(D) To regularly report to the Director of Communications for the Division of Highways and the appropriate district supervisor regarding the efficacy of the Comprehensive Public Improvement Plan at the district and county level.

(d) Legislative Rule.--

On or before July 1, 2017, the commissioner shall propose rules for legislative approval in accordance with the provisions of article three, chapter twenty-nine-a of this code to implement the provisions of this section.